FAQ

SUPPORT / FAQ
NEED TO KNOW

BEFORE
YOU ask.

Sizing, orders, delivery, returns and looking after your leather. The useful stuff, all in one place.

IN MY OWN product sketches: bomber jacket with sheepskin leather and organic cotton lining, organic cotton canvas tote bag, leather journal and cowhide leather cardholder

Start with your usual jacket size. Each product page includes garment measurements and our interactive sizing guide so you can compare the fit before ordering.

Some pieces are intentionally oversized, boxy or relaxed. Where a style is designed to fit differently, we'll tell you.

BETWEEN TWO SIZES? SEND US THE JACKET NAME + YOUR USUAL SIZE AND WE'LL HELP.

Yes. Our leather jackets are handcrafted and made to order rather than produced in unnecessary quantities.

We make slowly and intentionally, helping us avoid overproduction, excess stock and pieces eventually contributing to landfill.

It also means more time and attention can go into the piece being made for you.

LESS EXCESS. MORE INTENTION.
MADE TO BE WORN, NOT WASTED.

Made-to-order pieces aren't sitting on a warehouse rail — they're being made for you.

The current production timeframe is shown on each product page before you order.

Once your piece is finished and dispatched, we'll send tracking so you can follow it home.

Yes. IN MY OWN ships internationally to supported destinations.

Available delivery options and shipping costs are shown at checkout based on your location.

Customs duties, taxes or import charges may apply depending on the destination.

Yes. We accept returns for a refund and/or exchange, subject to us receiving your return within 14 days of delivery.

To start a return, email Customer Relations at hello@inmyown.co.uk , quoting your order number, and we'll take it from there.

A SMALL NOTE FROM THE HUMANS — THERE ARE REAL PEOPLE BEHIND THIS INBOX, NOT AI. GIVE US A LITTLE TIME TO GET BACK TO YOU.

Leather is a natural material, so subtle differences in grain, texture and tone can happen from one piece to another.

Distressed, washed and hand-finished styles can also vary slightly.

WE LIKE THAT. IT MEANS YOUR PIECE IS YOURS.

Materials and finishes vary from piece to piece, so you'll find the exact composition on the individual product page.

Our leather is selected according to the character of each design — from soft, lived-in finishes to structured and distressed styles.

Leather gets better when it's lived in, but it still needs looking after.

Avoid machine washing, soaking or tumble drying. Store your jacket somewhere cool and dry on a supportive hanger and keep it away from prolonged direct heat or sunlight.

For deeper cleaning or specialist finishes, we recommend using a professional leather cleaner.

Available payment options are shown at checkout and may vary depending on your device, location and eligibility.

What you can use will be right there when you check out.

We're here.

For sizing, fit, an existing order or anything else, email hello@inmyown.co.uk or message us on WhatsApp.

WhatsApp is available 24/7 for messages. If you're contacting us about an existing order, include your order number so we can find it faster.

REAL PEOPLE. REAL REPLIES. NO ROBOT MAZE.

Still wondering?

ASK A
HUMAN.

Sizing dilemma? Question about a jacket? Something we somehow didn't answer above? We're here.

IN MY OWN IN YOUR OWN WORLD.